I like the word perspective used in the context of Library 2.0. It reminds me that I have a perspective, one that was shaped by the MLS years ago and by 30 years work as a librarian. Rick Anderson’s remarks resonate with a virtual presentation I heard from the MidAtlantic Library Futures Conference. Check out the audio presentation and PowerPoint given by futurist Joan Frye Williams.
Information customers, who are also library customers, aren’t as picky as librarians about what they find for sources. We’re still saying “make sure that’s a reputable document”– the customers are happy to find a blog/ story/ user group and go with that for the answer.
Two points Rick Anderson made:
1. Put library services and content where the customer goes, which is now on the web. Integrate them into the customer’s “daily patterns.” Quite a challenge for Vermont’s places filled with books!
2. Make sure library services are usable without training. Make them “user-centric.”
Both of these points make more sense in Anderson’s academic environment than they do in mine. The public library environment I know includes many tuned in, blog-reading, Google-using customers– but it also includes my young hairdresser who knows e-mail but not much else on the web. And how about the seniors, the largest demographic in New England? Eager to learn– but taken as a group, not yet on the web.
I’m paying attention, I’m recognizing how fast change comes, but I’m not convinced we should jettison the habits of the past and switch our attention to IM now. Unless (thanks, Michael Stephens) our customers are truly demanding that we do so.